I always try to ship product asap, I need 3-5 working days to engrave your mug/mugs. Then Shipping via priority pack is about 5-7 days in Europe, 10-15 days average for US, Canada and Australia. Sometimes it's extended by more few days if Custom Office will not release package immediatelly.
For all orders you will receive shipping confirmation. Tracking is available for almost all countries.
Just before and during Christmas, shipping time may be little bit longer, and tracking may be not up to date; because of huge workload in Post Office sorting plants and local units.
As a Buyer you are responsible to track and pick up your item on time. If package will be returned to sender as unclaimed; it means additional cost on your side: for shipping back, and for next shipping to you.
Products returned to sender as unclaimed, or with wrong address are storage 30days. After this date they will be removed and product will not be shipped again.
Buyers are responsible for all fees and the duty tax associated with shipping to their respective countries (non EU). They are not included in the price, because the amount depends on your local law and decision of custom office in respective country. For EU countries there is no additional duty tax.
Your package will be shipped to the address on your Etsy receipt unless otherwise noted.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
I want you to love my mugs! If you are not feeling the love, please don't hesitate to contact me! I'm always open to fix any problems and to find most suitable solution!
- Please take into account that shipping cost is fully paid for third party company. It's non-refundable.
- Return of items in original condition will be accepted for product refund or replacement for an item of equal value - within 14 days from the date of delivery. Cost of returning the item is the buyer's responsibility. This cost depends on resending buyer's shipping type choice.
- Custom orders are non-returnable, as well as non-refundable. Same rule if package was unclaimed and returned to sender. I can sent your order again, but it means additional cost of next shipping for you as a Buyer. That's why it's so important to track your package and pick it up on time.
- In case your item was damaged during transportation, please prepare damage protocol with postman/courier. You must report this damage to me within 3 days from delivery. Damage report sent after this time will not be considered.
I'm open for all sugestions, querys and propositions. Please contact me directly!
MUG YOURSELF ™ retains ALL COPYRIGHTS © to presented designs, graphics, and specific description phrases.
Please DO NOT COPY or reproduce any of designs in any way without permission.
*RIGHT-HANDED MUG: When you hold it in your RIGHT HAND design is towards outside. When you hold it in your LEFT HAND, design is faced to you.
*LEFT-HANDED MUG: When you hold it in your RIGHT HAND design is faced to you. When you hold it in your LEFT HAND, design will be towards outside.
Please send me convo with your graphic attached. It should be high resolution file, good quality graphic on white background. It can be jpg, png or vector file in pdf.
I will check and confirm engraving possibility before order.
Currently no, because my mugs are not printed but engraved. Only dark grey/almost black engraving is possible, with all grey shades. Something like black&white photo.
No problem to change your color graphic into b&w. I can show you how it looks like on mockup.
Absolutelly not! My mugs are enamel METAL mugs, so like all metal things you cannot use them in microwave! Metal things may burn or even explode in microwave.
- Capacity 350ml/12oz,
- 8cm height and 8cm diameter.
- Capacity 600ml/20oz,
- 10cm height and 10cm diameter.